Support

We usually reply within 1 to 2 days.

How do I cancel my subscription?

On your iPhone: Settings → [your name] → Subscriptions → Noodle → Cancel. Deleting the app does not cancel it.

How do I get a refund?

Apple handles all refunds. Request one at reportaproblem.apple.com.

I got a new phone. Where's my subscription?

Open Noodle and tap Restore on the subscription screen, signed in with the same Apple ID.

Where's my progress?

If you're signed into iCloud, your words, levels and streak sync automatically. Make sure you're using the same Apple ID and that iCloud is on.

A clip won't play

Clips stream from YouTube, so you need an internet connection. If one keeps failing, swipe past it; we remove clips that go offline in the next content update.

A translation is wrong

Tap the word, then "Report a problem". Thank you, it really helps.

Can I learn more than one language?

Yes. Tap the flag on the Learn tab to switch or add a language. One subscription covers all of them.

I'm a creator and want my video removed

Email us the video link and we'll take it out of Noodle.